Reference the first 100 years
Getting started : designing virtual reference systems
Managing virtual reference services
Marketing virtual reference services
Where do we go from here?
OBNB doesn't sell books, but you may be able to find a copy at one of these websites:
Going live : starting and running a virtual reference service by Steve Coffman. ISBN 0838908500. Published by American Library Association in 2003. Publication and catalogue information, links to buy online and reader comments.
