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Transactional Six Sigma and Lean Servicing : leveraging manufacturing concepts to achieve world class service

Betsi Harris Ehrlich

Publication Data

Title Transactional Six Sigma and Lean Servicing : leveraging manufacturing concepts to achieve world class service
Author Betsi Harris Ehrlich
Publisher St. Lucie
Publication date 2002
Publication location U.S.
Language English

Topics

Service industries :: Management
United States

Catalogue Data

OBNB ID GBA2Y1618
ISBN 10 1574443259
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 658.4013

ISBD

P1053 271 p.
P1042 Includes bibliographical references and index.

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Transactional Six Sigma and Lean Servicing : leveraging manufacturing concepts to achieve world class service by Betsi Harris Ehrlich. ISBN 1574443259. Published by St. Lucie in 2002. Publication and catalogue information, links to buy online and reader comments.