Includes index.
Previously published as as 2 separate works : London : Institute of Personnel and Development, 1999.
Establishing phenomenal rapport / Jane Allan.
Encouraging positive participation / Suzy Siddons.
OBNB doesn't sell books, but you may be able to find a copy at one of these websites:
Building positive participation : activities for energizing your training session by Jane Allan. ISBN 0814471137. Published by AMACOM in 2001. Publication and catalogue information, links to buy online and reader comments.
