Understanding conflict
A framework for conflict analysis
Intrapersonal conflict : the impact of stress and negative thinking
Interpersonal conflict : helping people who don't get along
Intragroup conflict : the academic administrator as team leader
Intergroup conflict : confict on a larger scale
Conflict intervention
Collaborating with other departments to manage conflict.
OBNB doesn't sell books, but you may be able to find a copy at one of these websites:
The Jossey-Bass academic administrator's guide to conflict resolution by Sandra Cheldelin. ISBN 0787960535. Published by Jossey-Bass in 2004. Publication and catalogue information, links to buy online and reader comments.
