Service magic : the art of amazing your customers :: Ron Zemke :: ISBN 0793164672 :: Dearborn 2003 :: OBNB, the Open British National Bibliography

Publication Data

Title Service magic : the art of amazing your customers
Author Ron Zemke
Contributor Chip R. Bell
Publisher Dearborn
Publication date 2003
Publication location Chicago, Ill.
Language English

Topics

Customer services :: United States
Consumer satisfaction :: United States
Customer loyalty :: United States
United States

Catalogue Data

OBNB ID GBA3Y7245
ISBN 10 0793164672
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 658.812

ISBD

P1053 xiii, 248 p.
P1042 Includes bibliographical references (p. 229-232) and index.

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Service magic : the art of amazing your customers by Ron Zemke. ISBN 0793164672. Published by Dearborn in 2003. Publication and catalogue information, links to buy online and reader comments.