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The call center handbook : [the complete guide to starting, running and improving your call center]

Keith Dawson

Publication Data

Title The call center handbook : [the complete guide to starting, running and improving your call center]
Author Keith Dawson
Publisher CMP
Publication date 2004
Publication location San Francisco, Calif.
Language English

Descriptive Notes

Includes index.

Topics

Call centers :: Management
Customer services :: Management
006946793

Catalogue Data

OBNB ID GBA3U9480
ISBN 10 1578203058
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 338.4738464068

ISBD

P1008>5th 5th ed.
P1053 283 p.

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The call center handbook : [the complete guide to starting, running and improving your call center] by Keith Dawson. ISBN 1578203058. Published by CMP in 2004. Publication and catalogue information, links to buy online and reader comments.