Cover image not available

Key factors in help desk success : an analysis of areas critical to help desk development and functionality

Rita Marcella

Publication Data

Title Key factors in help desk success : an analysis of areas critical to help desk development and functionality
Author Rita Marcella
Contributors Iain Middleton, Iain Middleton
Publisher British Library Research and Development Department
Publication date 1996
Publication location London
Language English

Topics

Computer industry :: Customer services :: Management
Electronic office machine industry :: Customer services :: Management
Information technology :: Management

Catalogue Data

OBNB ID GB9654909
ISBN 10 n/a
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 004.068

ISBD

P1053 vi, 167p.
P1042 Bibliography: p130.

Buy a copy

OBNB doesn't sell books, but you may be able to find a copy at one of these websites:

Key factors in help desk success : an analysis of areas critical to help desk development and functionality by Rita Marcella. Published by British Library Research and Development Department in 1996. Publication and catalogue information, links to buy online and reader comments.