Call handling operations : S/NVQ level 2 : candidate handbook :: Keith Bowen :: ISBN 0435455621 :: Heinemann 2002 :: OBNB, the Open British National Bibliography

Publication Data

Title Call handling operations : S/NVQ level 2 : candidate handbook
Author Keith Bowen
Contributors Yvonne Munn, Peter Richardson
Publisher Heinemann
Publication date 2002
Publication location Oxford
Language English

Descriptive Notes

One CD-ROM in pocket attached to inside back cover.

Topics

Call centers
Call centers :: Customer services
007376666

Catalogue Data

OBNB ID GBA280812
ISBN 10 0435455621
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 658.84

ISBD

P1053 vi, 360 p.

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Call handling operations : S/NVQ level 2 : candidate handbook by Keith Bowen. ISBN 0435455621. Published by Heinemann in 2002. Publication and catalogue information, links to buy online and reader comments.