Service management : strategy and leadership in service business :: Richard Normann :: ISBN 0471494399 :: Wiley 2000 :: OBNB, the Open British National Bibliography

Publication Data

Title Service management : strategy and leadership in service business
Author Richard Normann
Publisher Wiley
Publication date 2000
Publication location Chichester
Language English

Descriptive Notes

Previous ed.: 1991.

Topics

Service industries :: Management
008068405

Catalogue Data

OBNB ID GBA0V9960
ISBN 10 0471494399
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 338.4

ISBD

P1008>3rd 3rd ed.
P1053 xix, 234 p.
P1042 Includes bibliographical references and index.

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Service management : strategy and leadership in service business by Richard Normann. ISBN 0471494399. Published by Wiley in 2000. Publication and catalogue information, links to buy online and reader comments.