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Customer care in information services : proceedings of a seminar held on Wednesday 6 November 1991 at BT Laboratories, Ipswich : organised by LA Information Services Group, East Anglian Section
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Customer care in information services : proceedings of a seminar held on Wednesday 6 November 1991 at BT Laboratories, Ipswich : organised by LA Information Services Group, East Anglian Section

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Customer care in information services : proceedings of a seminar held on Wednesday 6 November 1991 at BT Laboratories, Ipswich : organised by LA Information Services Group, East Anglian Section. ISBN 0946347182. Published by Library Association Information Services Group in 1992. Publication and catalogue information, links to buy online and reader comments.

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