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Measuring service quality

John Ovretveit

Publication Data

Title Measuring service quality
Author John Ovretveit
Publisher Technical Communications (Publishing)
Publication date 1993
Publication location Letchworth
Language English

Topics

Customer services :: Quality control :: Management
008134416

Catalogue Data

OBNB ID GB9403241
ISBN 10 0946655758
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 658.562

ISBD

P1053 iv,116p.

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Measuring service quality by John Ovretveit. ISBN 0946655758. Published by Technical Communications (Publishing) in 1993. Publication and catalogue information, links to buy online and reader comments.

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