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The customer challenge : the inside story of a remarkable transformation in customer service

Tom Johnson

Publication Data

Title The customer challenge : the inside story of a remarkable transformation in customer service
Author Tom Johnson
Contributor Mark Jakeman
Publisher Pitman
Publication date 1997
Publication location London
Language English

Descriptive Notes

Includes index.

Topics

British Telecom
008729084

Catalogue Data

OBNB ID GBA378494
ISBN 10 0273626337
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 658.812

ISBD

P1053 xiii, 241 p.

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The customer challenge : the inside story of a remarkable transformation in customer service by Tom Johnson. ISBN 0273626337. Published by Pitman in 1997. Publication and catalogue information, links to buy online and reader comments.

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