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Utilities and their customers - whose quality of service is it? : based on papers presented at a CRI seminar in London on 30 June 1993
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Utilities and their customers - whose quality of service is it? : based on papers presented at a CRI seminar in London on 30 June 1993

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Utilities and their customers - whose quality of service is it? : based on papers presented at a CRI seminar in London on 30 June 1993. ISBN 0852995776. Published by CRI jointly with the National Audit Office in 1993. Publication and catalogue information, links to buy online and reader comments.

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