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Practical performance indicators - 1992 : documenting Citizens' Charter consultation for U.K. public libraries with examples of PIs and surveys in use
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Practical performance indicators - 1992 : documenting Citizens' Charter consultation for U.K. public libraries with examples of PIs and surveys in use

John Sumsion

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Practical performance indicators - 1992 : documenting Citizens' Charter consultation for U.K. public libraries with examples of PIs and surveys in use by John Sumsion. ISBN 0948848529. Published by Library and Information Statistics Unit, Loughborough University of Technology in 1993. Publication and catalogue information, links to buy online and reader comments.

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