Performance measurement in service industries : making it work :: Lin Fitzgerald :: ISBN 1874784523 :: Chartered Institute of Management Accountants 1996 :: OBNB, the Open British National Bibliography

Publication Data

Title Performance measurement in service industries : making it work
Author Lin Fitzgerald
Contributors Philip Moon, Chartered Institute of Management Accountants
Publisher Chartered Institute of Management Accountants
Publication date 1996
Publication location London
Language English

Topics

Service industries :: Quality control
Service industries :: Management
Customer services :: Management
Performance standards :: Management
008831459

Catalogue Data

OBNB ID GB9687998
ISBN 10 1874784523
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 338.4

ISBD

P1053 vi,110p.

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Performance measurement in service industries : making it work by Lin Fitzgerald. ISBN 1874784523. Published by Chartered Institute of Management Accountants in 1996. Publication and catalogue information, links to buy online and reader comments.