Managing services : using technology to create value :: Mark M. Davis :: ISBN 0071194770 :: McGraw-Hill/Irwin 2003 :: OBNB, the Open British National Bibliography

Publication Data

Title Managing services : using technology to create value
Author Mark M. Davis
Contributor Janelle N. Heineke
Publisher McGraw-Hill/Irwin
Publication date 2003
Publication location Boston
Language English

Topics

Service industries :: Technological innovations :: Management
Value analysis (Cost control)
Customer relations :: Management

Catalogue Data

OBNB ID GBA362907
ISBN 10 0071194770
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 658

ISBD

P1053 xvii, 443 p.
P1042 Includes bibliographical references and index.

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Managing services : using technology to create value by Mark M. Davis. ISBN 0071194770. Published by McGraw-Hill/Irwin in 2003. Publication and catalogue information, links to buy online and reader comments.