Benchmarking and definitions within contact centres :: ISBN 075594061X :: Scottish Executive 2003 :: OBNB, the Open British National Bibliography

Publication Data

Title Benchmarking and definitions within contact centres
Alternative Title Open Scotland
Author
Publisher Scottish Executive
Publication date 2003
Publication location Edinburgh
Language English

Descriptive Notes

On cover: Open Scotland.

Topics

Benchmarking (Management) :: Scotland
Call centers :: Scotland :: Management
009057295

Catalogue Data

OBNB ID GBA409936
ISBN 10 075594061X
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 658

ISBD

P1053 vi, 43 p.

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Benchmarking and definitions within contact centres. ISBN 075594061X. Published by Scottish Executive in 2003. Publication and catalogue information, links to buy online and reader comments.