Empowering service excellence : beyond the quick fix :: Conrad Lashley :: ISBN 0304331694 :: Cassell 1997 :: OBNB, the Open British National Bibliography

Publication Data

Title Empowering service excellence : beyond the quick fix
Author Conrad Lashley
Publisher Cassell
Publication date 1997
Publication location London
Language English

Descriptive Notes

Bibliography: p199-206. - Includes index.

Topics

Service industries :: Management
Service industries :: Quality control
Customer services :: Management

Catalogue Data

OBNB ID GB9774059
ISBN 10 0304331694
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 658

ISBD

P1053 viii,208p.

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Empowering service excellence : beyond the quick fix by Conrad Lashley. ISBN 0304331694. Published by Cassell in 1997. Publication and catalogue information, links to buy online and reader comments.