The complete guide to preparing and implementing service level agreements :: Sheila Pantry :: ISBN 1856044106 :: Library Association 2001 :: OBNB, the Open British National Bibliography

Publication Data

Title The complete guide to preparing and implementing service level agreements
Author Sheila Pantry
Contributor Peter Griffiths
Publisher Library Association
Publication date 2001
Publication location London
Language English

Descriptive Notes

Previous ed.: 1997.

Topics

Service industries :: Cost control
Service industries :: Quality control
Service-level agreements
009540946

Catalogue Data

OBNB ID GBA1Y0019
ISBN 10 1856044106
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 658.562

ISBD

P1008>2nd 2nd ed.
P1053 193 p.
P1042 Includes bibliographical references and index.

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The complete guide to preparing and implementing service level agreements by Sheila Pantry. ISBN 1856044106. Published by Library Association in 2001. Publication and catalogue information, links to buy online and reader comments.