"A co-publication of The World Bank and Sage Publications India Pvt Ltd."--T.p. verso.
Introduction
Promoting competition
India's Telecom revolution
Competition in marketing services to farmers: ITC's e-choupal
Conclusion
Simplifying transactions
One-stop service centres
Andhra Pradesh's eseva model
Kerala's friends programme
Computerisation of land records in Karnataka
Some challenges in the implementation of e-governance
Gujarat's computerised interstate check-posts
Andhra Pradesh's card
Conclusion
Restructuring agency processes
Statewide agencies
The registration department in Maharashtra
The Karnataka State Road Transport Corporation
City agencies
The Hyderabad Metropolitan Water Supply and Sewerage Board
Bangalore: making city agencies work?
Surat after the plague, 1994-2005
Conclusion
Decentralising teacher management
The Madhya Pradesh experience
Conclusion
Building political support for programme delivery
Comparing human development outcomes: Tamil Nadu vs Karnataka, 1971-2001
Conclusion
Strengthening accountability mechanisms
Civil service reform: transfers in Karnataka
Unveiling secrets: access to information in Rajasthan, Delhi and Karnataka
Anti-corruption institutions
The Karnataka Lokayukta
The central vigilance commission
Public interest litigation
Conclusion
Lessons for improving service delivery
The enabling environment
Instruments for improving service delivery
Cross-cutting issues
Conclusion: learning from success.
OBNB doesn't sell books, but you may be able to find a copy at one of these websites:
Reforming public services in India : drawing lessons from success. ISBN 076193488X. Published by SAGE Publications in 2006. Publication and catalogue information, links to buy online and reader comments.
