Managing online customer service operations / David Barnes
Firm value effects of web site redesign / Raquel Benbunan-Fich, Eliezer M. Fich
Jurisdiction in B2C e-commerce dispute within European Union / Ong Ching Eang
Failures of B2C retailing : a services industry view / Anil M. Pandya, Nikhilesh Dholakia
Inducing online trust in e-commerce : empirical investigations on web design factors / Ye Diana Wang, Henry H. Emurian
Public perception : a newspaper medium perspective : e-commerce in Australian manufacturing (revisited) / Jing Gao
Netrepreneur simulation : the development of realism in virtual e-entrepreneurship learning / Salim Jiwa, Dawn Lavelle, Arjun Rose.
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Utilizing and managing commerce and services online. ISBN 9781591409335. Published by Cybertech in 2007. Publication and catalogue information, links to buy online and reader comments.
