Includes index.
Introduction: how to use this book
Why top performers have to know about conflict
Getting to the real source of conflict
Recognizing conflict and making wise choices
Dealing with difficult subordinates, peers, and managers
Building strength by overcoming adversity
Working productively with others
Managing, mentoring, and coaching others through conflict
The GROWS conflict conversation method: a simple five-step model.
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The top performer's guide to conflict by Timothy E. Ursiny. ISBN 9781402207747. Published by Sourcebooks in 2007. Publication and catalogue information, links to buy online and reader comments.
