Section 1: Introducing Conflict Coaching
Conflict coaching: conflict management strategies and skills for the individual
The comprehensive conflict coaching model
Section 2: Conducting Conflict Coaching
Stage one: discovering the story
Stage two: the identity perspective
Stage two: the emotion perspective
Stage two: the power perspective
Stage three: crafting the "best" story
Stage four: communication skills: confrontation, confirmation, and comprehension
Stage four: the conflict styles opportunity
Stage four: the negotiation opportunity
Stage four: coordinating coaching with other conflict processes
The parallel process: learning assessment in conflict coaching
Section 3: Integrating Conflict Coaching Into Your Practice
Needs assessment and program evalutation for conflict coaching
The future of conflict coaching.
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Conflict coaching : conflict management strategies and skills for the individual by Tricia S. Jones. ISBN 9781412950831. Published by SAGE in 2008. Publication and catalogue information, links to buy online and reader comments.
