Who are our users? : scanning the environment to detect trends / Ellysa Stern Cahoy
Demystifying virtual reference / Daniel Hickey
Going beyond the desk : 21st-century reference, outreach, and teaching services / Elizabeth McKeigue and Laura Farwell Blake
The integrated services model : information commons in libraries / Juliet Rumble
Librarians in second life and future virtual worlds / Alexia Hudson
An exploration of the hybrid reference service model : keeping what works / Marie L. Radford and Scott Vine
The embedded academic librarian / Susan Sharpless Smith and Lynn Sutton
Community reference work / James LaRue
Contemporary and future roles for readers' advisory in public libraries / Barry Trott and Neil Hollands
Leisure reading collections in college and university libraries : have academic librarians rediscovered readers' advisory? / Anne Behler
Librarian as marketer : learning to promote reference and outreach services / Elisabeth Leonard
Reference quality : a primer on methods and tools for assessing reference services / Julie A. Gedeon and Joseph A. Salem, Jr.
Telephone reference as the past and the future of library service / M. Kathleen Kern
Reconfiguring reference services for mobile devices / Jim Hahn
Using online social networking tools for reference and outreach / Emily Rimland
What's next? : tracking tech trends / Michael Stephens
From print to e-reference / David A. Tyckoson
Digital visibility : creating usable interfaces so users can find resources / Jody Condit Fagan and Meris A. Mandernach
Scholarly communication : library as content provider-digital projects to support reference and user services / Linda Friend
What skills are needed for the next generation of librarians? / Sally W. Kalin
Retirements in reference : passing the torch to the next generation of reference librarians / Charlotte Ford and Lili Luo
The education of reference librarians : a detailed survey and analysis / Lisa G. O'Connor
The guide to reference and learning reference librarianship / Robert H. Kieft
Practitioners as adjunct teachers / Christopher LeBeau
Outside the school doors : lessons learned after library school / Amber A. Prentiss.
OBNB doesn't sell books, but you may be able to find a copy at one of these websites:
Reference reborn : breathing new life into public services librarianship. ISBN 9781591588290. Published by Libraries Unlimited in 2011. Publication and catalogue information, links to buy online and reader comments.
