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Avoiding the road to nowhere : transforming front line service delivery through efficiency and innovation
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Avoiding the road to nowhere : transforming front line service delivery through efficiency and innovation

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"March 2011."

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Avoiding the road to nowhere : transforming front line service delivery through efficiency and innovation. ISBN 9781907388057. Published by Association for Public Service Excellence in 2011. Publication and catalogue information, links to buy online and reader comments.

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