Previous ed.: published as by John Wellemin. London: Hodder & Stoughton, 2003.
OBNB doesn't sell books, but you may be able to find a copy at one of these websites:
Successful customer care in a week by Di McLanachan. ISBN 9781444159851. Published by Teach Yourself in 2012. Publication and catalogue information, links to buy online and reader comments.
