Hot Potatoes: from early times to 1898
Halfway revolutions: the late Qing Period (1899-1911)
A golden age: the early republic (1912-1927)
A mixed picture: the later republic (1928-1949)
Revolutionary idealism: the early PRC (1949-1982)
Bureaucratic pragmatism: the reform period (After 1982)
Chinese complaint systems : natural resistance by Qiang Fang. ISBN 9780415811811. Published by Routledge in 2013. Publication and catalogue information, links to buy online and reader comments.