"Validated by ilm for new 2012 VRQ syllabus"--Cover.
"This Leading Series workbook is tailored to satisfy the requirements of ILM Unit Communication in management (QCF unit ref M/501/3295)."--Page v.
Management communication. Level 4. ISBN 9781445364018. Published by BPP Learning Media. Publication and catalogue information, links to buy online and reader comments.