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Managing service productivity : using frontier efficiency methodologies and multicriteria decision making for improving service performance

Publication Data

Title Managing service productivity : using frontier efficiency methodologies and multicriteria decision making for improving service performance
Contributors Ali. Emrouznejad, Emilyn Cabanda
Publisher Springer
Publication date 2014
Publication location Heidelberg
Language English

Topics

Service industries
Decision making :: Mathematical models
Performance :: Measurement
Organizational effectiveness :: Measurement
Industrial efficiency :: Measurement

Catalogue Data

OBNB ID GBB488376
ISBN 10 3662434369
ISBN 13 9783662434369
Type BibliographicResource, Book
Dewey Classification 658.4033

ISBD

P1053 xviii, 394 pages
P1042 Includes bibliographical references.

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Managing service productivity : using frontier efficiency methodologies and multicriteria decision making for improving service performance. ISBN 9783662434369. Published by Springer in 2014. Publication and catalogue information, links to buy online and reader comments.