Includes bibliographical references (p. 253-255) and index.
Introduction to EQ: five critical levels of awareness
Moving from Me to We
Understanding your personality DNA
Critical mass for sales success
Applied critical mass
Hotheads and seeing red
Six seconds of sabotage: from anger to danger
The viral spiral of emotion
How to prevent and contain negative outbursts
Solving the stress mess
Feeling helpless or taking charge
Redefining optimism
Sources of discouragement
Finding motivators that last
Winning the emotional tugs-of-war: the power of positive intent
Risking rejection: getting past no
The face you see: the face you show
Developing emotional radar: the powers of observation
Shifting gears: four critical selling adjustments
The power of curiosity: overcoming the narcissistic urge
Emotional archeology: mastering the art of the irresistible question
It's not about you
The likeability quotient
Reducing stress in confrontation
Masters in conflict
Negotiating emotion
Seven habits of the emotionally competent.
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Selling with emotional intelligence : 5 skills for building stronger client relationships by Mitch Anthony. ISBN 0793161282. Published by Dearborn in 2003. Publication and catalogue information, links to buy online and reader comments.
