John A. Murphy
6 published titles
A national strategy for quality
1 edition
- Irish Quality Control Association
- 1984
- Details
Quality in practice
1 edition
- ISBN: 0717114627
- Gill and Macmillan
- 1986
- Details
Service and quality in practice : a handbook for practitioners
1 edition
- ISBN: 0717118797
- Gill & Macmillan
- 1993
- Details
Measurements of consumer quality evaluations for a product dominated industry
(Contributor)
1 edition
- Manchester Business School
- 1999
- Details
The life belt : the definitive guide to managing customer retention
1 edition
- ISBN: 0471498181
- Wiley
- 2001
- Details
Converting customer value : from retention to profit
(Contributor)
1 edition
- ISBN: 9780470016343
- John Wiley & Sons
- 2006
- Details
