WA Consultants
3 published titles
Cross cultural standards of competence in customer service : core service competences for continuous improvement
(Contributor)
1 edition
- ISBN: 0952290669
- WA Consultants
- 1996
- Details
Rigour without rigidity : assessing Customer Service NVQ/SVQ level 3 : a guide for assessors and candidates
(Contributor)
1 edition
- ISBN: 0952290626
- WA Consultants
- 1997
- Details
The little black book : assessing cross-cultural service competence in travel and tourism work placements
(Contributor)
1 edition
- ISBN: 0952290634
- WA Consultants
- 1999
- Details
