Mary Mercer
3 published titles
Your call : managing reward and performance in call centres
(Contributor)
1 edition
- Institute for Employment Studies
- 2005
- Details
Agents of delivery : managing agency workers
1 edition
- Institute for Employment Studies
- 2006
- Details
Human capital measurement : approaches, issues and case studies
(Contributor)
1 edition
- ISBN: 9781851843985
- Institute for Employment Studies
- 2008
- Details
