Your call : managing reward and performance in call centres :: Paul Suff :: Institute for Employment Studies 2005 :: OBNB, the Open British National Bibliography

Publication Data

Title Your call : managing reward and performance in call centres
Author Paul Suff
Contributors Peter A. Reilly, Mary Mercer, Institute for Employment Studies
Publisher Institute for Employment Studies
Publication date 2005
Publication location Brighton
Language English

Descriptive Notes

Title from PDF title page (viewed on 5 July, 2010).

Topics

Call centers :: Great Britain :: Personnel management
Call centers :: Great Britain
Performance :: Management
Performance :: Measurement
Incentive awards
Performance awards
England

Catalogue Data

OBNB ID GBB080184
ISBN 10 n/a
ISBN 13 n/a
Type BibliographicResource, Book

ISBD

P1053 40 p.
P1042 Includes bibliographical references.

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Your call : managing reward and performance in call centres by Paul Suff. Published by Institute for Employment Studies in 2005. Publication and catalogue information, links to buy online and reader comments.