Stuart Ravens

10 published titles

Billing presentment and the changing utility billing landscape : How advanced bill presentment helps utilities to manage customer satisfaction before, during and after smart meter deployments

1 edition

EDP commercial and industrial customer billing : a case study

1 edition

BI and analytics : making the smart utility intelligent

1 edition

Ovum's response to Ofgem's smart metering prospectus : a mixture of welcome pragmatism, political expediency and a missed opportunity

1 edition

Optimizing customer engagement in smart meter deployments : It is not just utilities that must plan for the long term

1 edition

Profiting from Smart Meter Communications Networks : Alternative revenue theories and Cisco's S+CC

(Contributor)

1 edition

2011 Trends to Watch : Utilities Technology : Improved efficiency and cost control in an era of disruptive technology

1 edition

Home Area Networks : a Potential Future Battleground for Consumer Relationships : Whether a “white elephant” or the “next big thing,” HANs will force utilities to think beyond meters and in-home displ

1 edition

Great Britain Smart Meter Infrastructure : Analysis of Potential Architectures : The success of smart metering relies on distributed intelligence and a strong and flexible DCC

1 edition

Enterprise Content Management in the Utilities Industry : How ECM can help utilities through a period of unprecedented change

1 edition