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Relationship marketing: strategy and implementation
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Relationship marketing: strategy and implementation

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Completes trilogy begun with Relationship marketing (1992), and continued with Relationship marketing for competitive advantage (1995)
Published in association with the Chartered Institute of Marketing.

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Relationship marketing: strategy and implementation. ISBN 0750636262. Published by Butterworth-Heinemann in 1999. Publication and catalogue information, links to buy online and reader comments.

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