Loyalty rules! : how today's leaders build lasting relationships :: Frederick F. Reichheld :: ISBN 1578512050 :: Harvard Business School Press 2001 :: OBNB, the Open British National Bibliography

Publication Data

Title Loyalty rules! : how today's leaders build lasting relationships
Author Frederick F. Reichheld
Publisher Harvard Business School Press
Publication date 2001
Publication location Boston
Language English

Topics

Customer loyalty
Customer relations
Employee loyalty
010756522

Catalogue Data

OBNB ID GBA322778
ISBN 10 1578512050
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 658.812

ISBD

P1053 xiii, 213 p.
P1042 Includes bibliographical references and index.

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Loyalty rules! : how today's leaders build lasting relationships by Frederick F. Reichheld. ISBN 1578512050. Published by Harvard Business School Press in 2001. Publication and catalogue information, links to buy online and reader comments.