Frederick F. Reichheld
4 published titles
The loyalty effect : the hidden force behind growth, profits, and lasting value
1 edition
- ISBN: 1578516870
- Harvard Business School
- 1996
- Details
Loyalty rules! : how today's leaders build lasting relationships
1 edition
- ISBN: 1578512050
- Harvard Business School Press
- 2001
- Details
The ultimate question : driving good profits and true growth
1 edition
- ISBN: 9781591397830
- Harvard Business School
- 2006
- Details
The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world
1 edition
- ISBN: 9781422173350
- Harvard Business
- 2011
- Details
