The loyalty effect : the hidden force behind growth, profits, and lasting value :: Frederick F. Reichheld :: ISBN 1578516870 :: Harvard Business School 1996 :: OBNB, the Open British National Bibliography

Publication Data

Title The loyalty effect : the hidden force behind growth, profits, and lasting value
Author Frederick F. Reichheld
Contributor Thomas Teal
Publisher Harvard Business School
Publication date 1996
Publication location Boston, Mass.
Language English

Descriptive Notes

Reprinted with a new preface by the author.

Topics

Loyalty
Strategic planning
Customer relations
Consumer satisfaction
Job satisfaction
010756583

Catalogue Data

OBNB ID GBA1W6484
ISBN 10 1578516870
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 658.4

ISBD

P1053 xviii, 322 p.
P1042 Includes bibliographical references and index.

Buy a copy

OBNB doesn't sell books, but you may be able to find a copy at one of these websites:

The loyalty effect : the hidden force behind growth, profits, and lasting value by Frederick F. Reichheld. ISBN 1578516870. Published by Harvard Business School in 1996. Publication and catalogue information, links to buy online and reader comments.