The call centre customer care pocketbook :: Michael Applegarth :: ISBN 1903776333 :: Management Pocketbooks 2005 :: OBNB, the Open British National Bibliography

Publication Data

Title The call centre customer care pocketbook
Author Michael Applegarth
Contributors Adrian Guttridge, Keith Posner
Publisher Management Pocketbooks
Publication date 2005
Publication location Alresford
Language English

Descriptive Notes

Previous ed.: published as The e-customer care pocketbook, 2001.

Topics

Call centers
012997370

Catalogue Data

OBNB ID GBA468779
ISBN 10 1903776333
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 658.812

ISBD

P1053 104 p.

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The call centre customer care pocketbook by Michael Applegarth. ISBN 1903776333. Published by Management Pocketbooks in 2005. Publication and catalogue information, links to buy online and reader comments.