The handbook of customer satisfaction and loyalty measurement :: Nigel Hill :: ISBN 9780566087448 :: Gower 2006 :: OBNB, the Open British National Bibliography

Publication Data

Title The handbook of customer satisfaction and loyalty measurement
Alternative Title Customer satisfaction and loyalty measurement
Author Nigel Hill
Contributor Jim Alexander
Publisher Gower
Publication date 2006
Publication location Aldershot
Language English

Topics

Consumer satisfaction :: Evaluation :: Handbooks, manuals, etc.
013541568

Catalogue Data

OBNB ID GBA674441
ISBN 10 0566087448
ISBN 13 9780566087448
Type BibliographicResource, Book
Dewey Classification 658.812

ISBD

P1008>3rd 3rd ed.
P1053 xiv, 273 p.
P1042 Includes bibliographical references (p. [261]-263) and index.

Buy a copy

OBNB doesn't sell books, but you may be able to find a copy at one of these websites:

The handbook of customer satisfaction and loyalty measurement by Nigel Hill. ISBN 9780566087448. Published by Gower in 2006. Publication and catalogue information, links to buy online and reader comments.