Teitl o'r clawr = Title from cover.
"Ymgynghoriad gan Lywodraeth Cynulliad Cymru = A consultation by the Welsh Assembly Government" -- cover.
Creu'r cysylltiadau : creu gwell gwasanaeth i gwsmeriaid - canlllawiau arferion da ar gyfer gwasanaethau cyhoeddus = Making the connections : building better customer service - good practice guidance . ISBN 9780750488433. Published by Welsh Assembly Government in 2006. Publication and catalogue information, links to buy online and reader comments.