What people want most
Being worthy of trust
Setting the right tone
Being sensitive
Respecting others
Making it personal
Respecting yourself
Keeping an even keel
Behaving badly (and how to avoid it)
Afterword.
What people want : a manager's guide to building relationships that work by Terry R. Bacon. ISBN 9780891062165. Published by Davies-Black Pub. in 2006. Publication and catalogue information, links to buy online and reader comments.