Sensemaking on the front line : the key implications for call centre performance :: Gail P. Clarkson :: AIM Research 2005 :: OBNB, the Open British National Bibliography

Publication Data

Title Sensemaking on the front line : the key implications for call centre performance
Author Gail P. Clarkson
Contributors Gerard P. Hodgkinson, Advanced Institute of Management Research
Publisher AIM Research
Publication date 2005
Publication location London
Language English

Descriptive Notes

Title from PDF p. 1 (viewed on 27 Mar., 2008).

Topics

Call centers :: Great Britain :: Management
Call centers :: Great Britain :: Evaluation

Catalogue Data

OBNB ID GBA850234
ISBN 10 n/a
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 658.8120941

ISBD

P1042 Includes bibliographical references.

Buy a copy

OBNB doesn't sell books, but you may be able to find a copy at one of these websites:

Sensemaking on the front line : the key implications for call centre performance by Gail P. Clarkson. Published by AIM Research in 2005. Publication and catalogue information, links to buy online and reader comments.