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Measuring ITIL : measuring, reporting and modeling the IT service management metrics that matter most to IT senior executives

Randy A. Steinberg

Publication Data

Title Measuring ITIL : measuring, reporting and modeling the IT service management metrics that matter most to IT senior executives
Author Randy A. Steinberg
Publisher Trafford Pub.
Publication date 2006
Publication location Victoria, B.C.
Language English

Topics

Information technology :: Management
Support services (Management)
014660580

Catalogue Data

OBNB ID GBA8A4323
ISBN 10 1412093929
ISBN 13 9781412093927
Type BibliographicResource, Book
Dewey Classification 658.4038

ISBD

P1053 154 p.

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Measuring ITIL : measuring, reporting and modeling the IT service management metrics that matter most to IT senior executives by Randy A. Steinberg. ISBN 9781412093927. Published by Trafford Pub. in 2006. Publication and catalogue information, links to buy online and reader comments.