Randy A. Steinberg
3 published titles
Measuring ITIL : measuring, reporting and modeling the IT service management metrics that matter most to IT senior executives
1 edition
- ISBN: 9781412093927
- Trafford Pub.
- 2006
- Details
ITIL service operation
1 edition
- ISBN: 9780113313075
- TSO
- 2011
- Details
Key element guide. ITIL service operation
1 edition
- ISBN: 9780113313686
- TSO
- 2012
- Details
