Return on investment in customer service : the bottom line report :: ISBN 9781906080501 :: Institute of Customer Service 2011 :: OBNB, the Open British National Bibliography

Publication Data

Title Return on investment in customer service : the bottom line report
Contributors Marion Devine, Institute of Customer Service, Ashridge Business School
Publisher Institute of Customer Service
Publication date 2011
Publication location Colchester
Language English

Descriptive Notes

Title from cover.
"Breakthrough research."
"A research paper by Ashridge Business School."--T.p. verso.

Topics

015783003

Catalogue Data

OBNB ID GBB1C5520
ISBN 10 190608050X
ISBN 13 9781906080501
Type BibliographicResource, Book
Dewey Classification 658.812

ISBD

P1053 195 p.
P1042 Includes bibliographical references.

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Return on investment in customer service : the bottom line report. ISBN 9781906080501. Published by Institute of Customer Service in 2011. Publication and catalogue information, links to buy online and reader comments.