Institute of Customer Service

12 published titles

Excelling at service : holistic assessment of Customer Service S/NVQ Level 3

(Contributor)

1 edition

Service excellence = reputation = profit : developing and sustaining a reputation for service excellence : a research report

(Contributor)

1 edition

Improving your customer service. A candidate guide to customer service at NVQ/SVQ levels 2 & 3

(Contributor)

1 edition

Delivering service excellence : the view from the front line : a research report : a report based on the experiences of customer-facing staff in five outstanding organisations identified in 'Service e

(Contributor)

1 edition

Service technologies : developing strategies

(Contributor)

1 edition

Customer priorities : what customers really want

(Contributor)

1 edition

Excellence in managing the business-to-business customer relationship

(Contributor)

1 edition

Out to lunch : back in six hours : tales of the unexpected, the unbelievable and the unforgivable

(Contributor)

1 edition

World-class customer service : the what, the why, the how

(Contributor)

1 edition

Agility in services : capabilities for difficult times

(Contributor)

1 edition

Return on investment in customer service : the bottom line report

(Contributor)

1 edition

Return on investment in customer service : the bottom line report : executive summary

(Contributor)

1 edition