Return on investment in customer service : the bottom line report : executive summary :: ISBN 9781906080044 :: Institute of Customer Service 2011 :: OBNB, the Open British National Bibliography

Publication Data

Title Return on investment in customer service : the bottom line report : executive summary
Contributors Marion Devine, Institute of Customer Service, Ashridge Business School
Publisher Institute of Customer Service
Publication date 2011
Publication location Colchester
Language English

Descriptive Notes

Title from cover.
"Breakthrough research."
"A research paper by Ashridge Business School."--T.p. verso.

Topics

015783007

Catalogue Data

OBNB ID GBB1C5521
ISBN 10 1906080046
ISBN 13 9781906080044
Type BibliographicResource, Book
Dewey Classification 658.812

ISBD

P1053 15 p.

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Return on investment in customer service : the bottom line report : executive summary. ISBN 9781906080044. Published by Institute of Customer Service in 2011. Publication and catalogue information, links to buy online and reader comments.