Title from PDF title page (viewed on Mar. 29, 2012).
"A report of research carried out by the Institute for Employment Studies on behalf of the Department for Work and Pensions."
Employment and support allowance : customer and staff experiences of the face-to-face work capability assessment and work-focused health-related assessment by Helen Barnes. Published by DWP in 2010. Publication and catalogue information, links to buy online and reader comments.